Privacy policy

Privacy Policy

Last Updated: 16/06/2026

At Eyespecs.pk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, contact our support team, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When placing an order, creating an account, subscribing to our newsletter, or contacting us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • Order History

  • Customer Support Communications

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Operating System

  • Website Usage Data

  • Pages Visited

  • Date and Time of Access

  • Referral Sources

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website performance, and enhance security.

You may disable cookies through your browser settings; however, some website features may not function properly.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering purchased products

  • Providing customer support

  • Verifying transactions

  • Preventing fraudulent activity

  • Improving website functionality

  • Personalizing customer experience

  • Sending order updates and notifications

  • Managing returns, refunds, and exchanges

  • Complying with legal obligations

We only use customer information when necessary to provide our services effectively.

3. Marketing Communications

With your consent, we may send promotional offers, discount announcements, product launches, and marketing communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in promotional messages.

4. Information Sharing

Eyespecs.pk does not sell, rent, trade, or distribute customer information to third parties for commercial gain.

We may share limited information with trusted service providers only when necessary to operate our business, including:

  • Courier and logistics partners

  • Payment processors

  • Fraud prevention services

  • Website hosting providers

  • Customer support platforms

These providers are required to maintain appropriate confidentiality and security standards.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information using industry-standard practices, no method of electronic transmission or storage can be guaranteed to be 100% secure.

6. Payment Security

Eyespecs.pk does not store sensitive payment card information on its servers.

Payments are processed through secure payment providers and banking partners that maintain their own security and compliance standards.

Customers are encouraged to ensure that payment information is entered only through secure channels.

7. Order Verification and Fraud Prevention

To maintain a safe shopping environment, we may verify customer information before processing certain orders.

Orders suspected of fraud, abuse, unauthorized activity, or policy violations may be delayed, restricted, or cancelled without prior notice.

8. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Meet legal and regulatory requirements

When information is no longer required, it will be securely deleted or anonymized where practical.

9. Third-Party Services

Our website may contain links to third-party websites, services, or platforms.

Eyespecs.pk is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our products and services are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children. If such information is identified, appropriate steps will be taken to remove it.

11. Customer Rights

Customers may request to:

  • Access their personal information

  • Correct inaccurate information

  • Update account details

  • Request deletion of personal data where legally permissible

Requests may be submitted through our contact information listed below.

12. Changes to This Privacy Policy

Eyespecs.pk reserves the right to update, modify, or replace this Privacy Policy at any time.

Changes become effective immediately upon publication on this website. Continued use of the website after updates constitutes acceptance of the revised policy.

Customers are encouraged to review this page periodically for any updates.

13. Contact Information

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Business Name: Eyespecs.pk

WhatsApp / Phone: +92-346646746

Email: Eyespecs.official@gmail.com

Website: https://eyespecs.pk.shopify.com

Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM (PKT)

By using Eyespecs.pk, you acknowledge that you have read, understood, and agreed to this Privacy Policy.